FAQs

Ticket Related

  • Our ticket prices change as we draw closer to the event. To see the current pricing please continue to our buy tickets page.

    Tickets can also be purchased at the gate:

    Weekdays: $50 per person
    Weekends: $55 per person 

    Please Note: Children under the age of 2 years are free to enter Santa’s Wonderland and do not require a ticket.

  • All adults and children aged 2 years and above require a ticket to enter the event.

    Children under the age of 2 years are FREE to enter and do not require a ticket.

    Children must be 2 years and over to ice skate and go on amusement rides and jumping castles.

    All children over 2 years must meet the height requirements displayed at each ride and activity.

  • Each ticket to Santa’s Wonderland includes 3 hours of unlimited:

    • Amusement rides (dragon wagon coaster, Wage rider, ride on motor bikes, convoy trucks, super planes, tea cups, taxi jet, elephant train ride, Santa fe train, jumping castles and ride on reindeers)

    • Ice skating 

    • 10-stop activity trail including interactive colouring in, writing a letter to Santa, Christmas storytelling with Mrs Claus, collecting magic reindeer food and designing your own bauble.

      Selfie stops

    • Live stage show performances

    Tickets do NOT include food and drinks, gifts and merchandise from Santa’s gift stores, gingerbread decorating, face painting or carnival games and official Santa photos. These must be purchased independently of your ticket.

  • Please click here and enter your email address. Copies of all your active tickets will be resent to your inbox.

  • To redeem your free tickets, follow our simple step-by-step guide: 

    1. Head to our booking page. 

    2. Select the date and time you would like to attend.

    3. Click buy tickets. 

    4. Enter the number of tickets you’d like to order. 

    5. Click the buy now button. 

    6. On the payment page, click ‘Do you have a coupon code?’

    7. Enter your coupon code into the box and click apply coupon. (Please note that coupon codes are case sensitive) 

    This will apply the discount code to your ticket/s, please complete the rest of the booking with your details as required. 

  • Sometimes our systems suffer from too much Christmas cheer and codes can be rejected. If this happens please contact our ticketing team with your code and the issue at service@santaswonderland.com.au or 08 7100 1416 and they will be able to assist you.

  • Tickets to Santa’s Wonderland can be bought at the gate, however booking online is the best value. The ticket price rises each month, so we recommend booking early to save and to avoid disappointment, as some of the more popular sessions sell out (particularly our weekend sessions).

  • Our elves work hard to make sure you receive your tickets in a timely manner. If you have purchased your tickets but can’t find them, please check your junk folder. If you still can’t locate the confirmation of your order, please contact our friendly ticketing team at service@santaswonderland.com.au or on 08 7100 1416. Please include your email address that you purchased the tickets with, the day and session time booked and our team will reissue your tickets.

  • Tickets to Santa’s Wonderland are non-refundable but are fully transferable. If you want to sell them or pass them on to a friend to use, please contact our ticketing team at Ticketebo at service@santaswonderland.com.au or on 08 7100 1416 so that we can formally update the details. 

    For a full refund, tickets must be purchased with refund insurance at the checkout. 

    If you cannot attend your session for any reason, please contact our ticketing team at service@santaswonderland.com.au or on 08 7100 1416 who will do their best to accommodate you.

  • If you cannot attend your session for any reason or need to change your booking, please contact our ticketing team at service@santaswonderland.com.au or on 08 7100 1416 who will do their best to accommodate you.

  • Santa’s Wonderland tickets are fully transferable. If you want to sell them or pass them on to a friend to use, please contact our ticketing team at Ticketebo at service@santaswonderland.com.au or on 08 7100 1416 so that we can formally update the details. Tickets that are not formally updated by our ticketing team unfortunately cannot be accepted at the gate.

  • Yes we do! While the person with the disability is required to buy a ticket, their companion does not. Simply show your valid companion card on arrival at the venue and you will be let in free of charge. 

    For more information about Companion Cards, please go to the SA Government’s FAQs webpage relating to Companion Cards.

  • If you have purchased VIP ticket/s for your child, we require you to arrive 30 minutes prior to your session start time. See exact arrival times and Meet and Greet start times below:

    10:00am session - Arrive at 9:30am

    2:00pm session - Arrive at 1:30pm

    *1 parent and/or caregiver of the child can enter without a VIP ticket.

  • Entry does not change. Santa’s Wonderland is located in the Jubilee Pavilion at the Adelaide Showground - enter via the Duncan Gallery. There will be a dedicated lane for the VIP Ticket holders where you can collect your VIP lanyard. Our friendly helpers will then guide you around to the Meet and Greet area.

  • Santa’s Wonderland is a great option for groups of all ages. 

     Book in your OSHC or school group bookings and enjoy the three-hour Santa’s Wonderland experience. Filled with three hours of unlimited fun, including family-friendly amusement rides, jumping castles, ice skating, dodgem cars and a 10-stop activity trail filled with Christmas craft activities. 

    Bookings are essential and dependent on availability.

  • OSHC and school group bookings must have one supervising adult to every eight children. 

    OSHC educators and/or teachers are required to supervise and manage all children throughout the entirety of the event. 

    For the safety of our community, all children included in the group booking are required to meet the Santa’s Wonderland ride restrictions.

    We recommend bookings to have a minimum of 20 children.

  • Please call our ticketing office on 08 7100 1416 to make a booking.

General FAQs

  • We offer two session times to accommodate each family. Sessions run daily from the 29th November - 24th of December:

    Morning: 10am - 1pm

    Afternoon: 2pm - 5pm

  • Please arrive 30 minutes prior to your session start time. This will ensure you have plenty of time to scan your tickets, see Santa and the pre show entertainment and be ready to enter when the red curtain draws open.

  • That’s okay! You can still enter as normal if the session has already commenced.

  • Adelaide Showground has plenty of parking onsite. You can view the full details and map on the Adelaide Showground website. 

    Click here to view the current parking fees for Adelaide Showground. Please note that these Adelaide Showground car parks are now cashless.

  • Santa’s Wonderland is located in the Jubilee Pavilion at the Adelaide Showground - entry is via the Duncan Gallery. We recommend entering via Rose Terrace, and either Kidman or Plaza Gate - you’ll see Santa’s helpers there ready to greet you!

  • The Adelaide Showground is located five minutes from the Adelaide CBD. There are a variety of bus, train and tram routes that stop close to the showgrounds. For further information please visit the Adelaide Showground website.

  • Santa’s Wonderland is for anyone who loves the magic of Christmas! 

    Packed with amusement rides, jumping castles, live stage performances, ice skating and a 10-stop activity trail that has everything from writing a letter to Santa (don’t worry we have express shipping!), storytime with Mrs Claus, collecting magic reindeer food to a range of Christmas craft activities. There’s something everyone can enjoy at Santa’s Wonderland! 

    For the safety of our community, Santa does have some restrictions in place to ensure everyone’s safety. You can read all of our ride restrictions here.

  • Yes it is! We want everyone to be able to access Santa’s Wonderland and have made sure there is plenty of room for prams to be manoeuvred around the grounds or parked.

  • Yes it is! All areas of the Adelaide Showground are accessible by ramps and lifts and have wheelchair friendly toilets throughout the venue. Disabled parking bays are also available onsite.

  • Cash and card options are available at select Santa’s Wonderland outlets. For the full list see below:

    Cash is accepted at:

    • Carnival games

    • Santa’s Gift Shop

    • Slushies

    • Candyland Shop


    Card only:

    • Food Village 

    • Santa Photos

    • Ice skating socks

    • Showbags

  • Weekends and school holiday sessions are our busiest - often selling out very quickly! While we do cap each session to ensure everyone can have a great time and enjoy the full Santa’s Wonderland experience, we do recommend booking a weekday session if you prefer a quieter atmosphere. 

  • No, pets are not permitted at Santa’s Wonderland.

  • Santa’s Wonderland is filled with fun activities and rides for children of all ages, but please make sure you have your tickets with you, ready to scan at the entrance.  

    Each session goes for three hours which can be a long time for little believers, so patrons are welcome to bring along snacks and food. Otherwise our food village and kiosks have a variety of food and drinks available for purchase throughout each session.

  • We recommend bringing a jacket or jumper along as it can get cold inside - especially near the ice rink! If you’re planning on ice skating, we recommend a spare set of clothes just in case you slip over.

  • Lockers are available through the Adelaide Showground in the Atrium prior to entering Santa’s Wonderland through the Duncan Gallery. To view a map of the Adelaide Showground click here. 

Santa Photos

  • Yes you can! Our Elf Photo Pack is available to purchase for those looking to capture their special memories at Santa’s Wonderland.

  • We want your experience to be as simple as possible, which is why you can purchase your photo package when you book your tickets! Simply select ‘Elf Photo Pack’ - be sure it matches your Santa’s Wonderland session time - and continue to the checkout.

  • On the day of your session, Santa’s helpers will greet you asking if you have booked Santa photos. Please confirm your booking with them and select an appointment time. 

    If you arrive late or don’t see them, look for the Santa photo kiosk area and book a time to have your photos taken at your session. But please note onsite appointments are based on available time slots that are available on the day.

  • Our Elf Photo Pack is available for additional purchase during your Santa’s Wonderland session (up to 8 people per sitting).

    Elf Photo Pack - $39.95 (online pre-order price)
    Includes one 6×8” print, two 4×6” prints, four wallet photos, one magnet frame (in clear) and a link to one high-resolution digital file for unlimited prints and sharing.

  • If you have any questions about your photos or the package you purchased please contact service@santaswonderland.com.au or call 08 7100 1416 who will assist with your enquiry as quickly as possible.

  • After your photo with Santa is taken, please visit the kiosk and collect your photos.

  • You will receive your photos straight after it is taken.

  • You will not be able to order more photos after the event, however for an extra $25, you will receive a second set of photos.

Food & Drinks

  • Yes there is! We have a huge range of carnival style food available onsite, including your favourite dagwood dogs, chicken nuggets and chips, popcorn, fairy floss, hot chips, donuts and sweet treats. As well as a range of drink options, including water, flavoured milk and juices. 

    There is also a retail area that serves salads, wraps, cakes and coffee.

  • Yes there are a range of gluten free options (coeliac friendly) including:

    • Thai Chicken Salad

    • Burrito Bowl

    • Fruit Salads

    • Yoghurts

    • Hot Chips (cooked separately)

  • Yes! If carnival food isn’t your style, you’re welcome to bring your own food and drinks.

Ride Restrictions

  • For the safety of our community and to ensure everyone has a safe and enjoyable experience, including all the little believers, parents, caregivers and elves, we do have some ride restrictions, these include:

    Children under the age of two are NOT permitted to ride on amusement rides, jumping castles, or ice skating.

    Children must meet the following requirements to go on all rides:

    1. Be two years or older and sit upright unsupervised

    2. Meet each ride’s height restrictions which are displayed at each ride.

    Please visit our Ride Rules and Regulations page here for the full details. 

  • Adults can accompany children on the following rides:

    • Dodgems

    • Super Planes

    • Tea Cups

    • Wave Rider

    • Ice Skating

    Please note: adults are not permitted on some rides due to weight restrictions.

    Some rides have a maximum age limit of 12 years old. For children 12+ they can enjoy ice skating, wave rider, dodgem cars, tea cups and aeroplanes. 

    Some rides may be closed due to scheduled maintenance or for safety.

    Please visit our Ride Rules and Regulations page here for the full details.

  • Tiny believers under 2 are free to enter Santa’s Wonderland. Please understand we need to keep everyone, including our littlest believers, safe, so age and height restrictions apply.  

    The Christmas Activity trail is designed for all ages and includes:

    • Writing a letter to Santa

    • Storytime with Mrs Claus

    • Collecting magic reindeer food, including a fresh carrot from Pick a Local! Pick SA!

    • Collecting a fresh mini milk from the Fleurieu Milk Company for Santa

    • Decorating your own bauble

    • Creating Christmas craft like all talented Picassos’

    • Dancing and singing along to live stage performances

    • Visiting the Snow Queen

    • Interactive colouring in station

Ice Skating

  • Ice skating is available to anyone over 2 years of age. Children are the responsibility of their guardian onsite and must adhere to our strict terms and conditions to ensure the safety of everyone else. 

    Please note the ice skating rink will close to new skaters 15 minutes prior to the end of the event so that our staff can reseal the rink.

    I acknowledge that ice skating and/or jumping castles and/or similar dangerous recreational activities is an inherently dangerous activity and my associated participation or preparation is conditional on my having read and agreeing to Santa’s Wonderland Liability Waiver.

  • Please ensure your child has socks and we recommend a spare change of clothes - ice skating can get wet!

  • If you’re planning on ice skating, we recommend a spare set of clothes just in case you slip over.

  • Gloves are not required, but you’re more than welcome to bring some from home.

  • Yes socks are required.

Disability & Sensory Aware

  • Santa’s Wonderland includes a range of amusement rides, stage shows, bright lights and large crowds which we understand can be overwhelming for some children. If you require a quieter session we recommend booking a weekday session time before the school holidays as these are typically quieter and have lower attendance.

  • We have a few quieter activity stops at Santa’s Wonderland, which may provide a small reprieve from the bright lights and noise of the rides. These include:

    • Stop 2: Write a letter to Santa, proudly presented by NOVA 919

    • Stop 4: Colour your own bauble, proudly presented by Goodstart Early Learning

    • Stop 7: Christmas Storytelling with Mrs Claus, proudly presented by SACARE

    • Stop 9: Interactive Colour Play

  • We’ve partnered with SACARE to develop the Quiet Zone, a retreat to regulate and rest. A calm, peaceful space created to cater to attendees with sensory sensitivities. It’s an opportunity to enjoy the fun and festivities of the event but take breaks when necessary.

    We welcome everyone and anyone to take time out and enjoy the Quiet Zone, to decompress, regulate and regain balance in an inclusive, considerate space. If you do need a break from the bright lights, large crowds and noise, you are welcome to picnic outside on the lawns of the showground and return to your session later.

  • Blue colour-coded wristbands are available at entry for families who would like to discreetly indicate a child has a disability or is sensory sensitivity. These are optional and assist our staff by signalling that additional assistance may be needed.

    If you’d like for your child not to be photographed by our team, please also wear a blue wristband.